Opportunities for substantial cost-savings can be gained through adoption of industry-standard servers running open source middleware solutions. But taking advantage of these opportunities may mean developing new skills within your IT team, or dealing with multiple application providers, or bearing the risk of using applications backed by minimal technical support.

HP Services can help you spend less time managing and supporting your open source middleware and database applications – and more time focusing on your business.

We possess dedicated open source middleware and database technical expertise on major operating platforms including Linux, Windows, and HP-UX. Our global network of services consultants offers proven experience in open source software including JEMS, Symas CDS OpenLDAP and MySQL Pro Certified Server. We work with you to utilise these products to design, build, integrate, manage and evolve infrastructures that help you closely align IT with your business objectives.

Software subscription and support services

HP Software Support services for Symas CDS OpenLDAP and MySQL Pro Certified Server include subscriptions that entitle you to download software updates and patches from these vendors' networks.

Symas CDS OpenLDAP and MySQL Enterprise subscribers receive access to:

• Production-ready software certified to be virus-free
• Certified upgrades and patches
• Enterprise-ready releases
• Network knowledge bases for media and user documentation

Open source software subscriptions combined with HP software support provide one-stop service accountability: a single contract, a single invoice, a single phone number and single-source access to technical expertise.

Software support

Our software support services help you improve the performance and availability of open source middleware and database applications. Features include:

• Telephone problem diagnosis and support
• Speedy access to technical resources
• Software operational support
• Installation advisory support
• Remote access for problem investigation
• Problem isolation and resolution
• Escalation management
• Engineering support from HP open source middleware partners
• 9x5 or 24x7 coverage window
• Maximum 2-hour response
• Electronic software information

Integrated hardware/software support

Service coverage includes HP products and selected multivendor hardware and software. Established escalation procedures enlist specialised expertise from HP and third-party hardware and software vendors.

Deployment services

Implementing open source middleware applications can be a complex, time-consuming undertaking that draws your already overtaxed staff away from other critical tasks. Deployment services from HP can help cut your time-to-results.

Fixed-price options include onsite installation, configuration and startup activities. If more than remote installation advisory support is needed, HP can provide custom quotes for onsite open source middleware and database deployment, migration and integration within your existing environment.