Getting better all the time

On the one hand, strengthening your ability to deliver better business services faster is always a top priority. On the other, you know that process reengineering initiatives tend to be expensive, time-consuming, resource-intensive and disruptive to ongoing business operations.

Now for the good news: A large-scale implementation project is not the only way — and in many instances not the most efficient way — to enhance the service levels you provide to the business.

As more and more IT organizations are finding, shifting business requirements are best met by making continual service improvements incrementally over time. This evolutionary, step-by-step approach can be key to managing a truly adaptive infrastructure that keeps pace with business growth and remains responsive to marketplace change.

Continual service improvement typically involves assessing your current processes, practices and capabilities; understanding the gaps between where you are now and where you want to go; formalizing your goals in detailed improvement plans; gradually implementing the desired changes; and periodically benchmarking your progress and identifying where plan modifications and further interventions may be needed.

HP can help your organization work through these steps to reap the benefits of adopting a continual improvement mindset. And we can collaborate with you to leverage this approach for better business outcomes in areas including operational service management, virtualized environments and mission-critical security.

As you embark on any virtualization initiative, there are multiple issues you should be thinking about and planning for right up front.

How are you going to proactively manage your virtualization solution to avoid post-implementation problems? How will you optimize your dynamic, ever-changing virtual environment on an ongoing basis? How can you prevent virtual machine sprawl? What kinds of virtualization-specific governance and control processes will you need to put in place?

HP Virtualization Support services can help you continually enhance your service levels to the business with virtualization and management software performance and availability optimization; proactive problem prevention; expert, as-you-need-it support; and time-saving software updates.

HP Mission Critical and Proactive Services enable you to use the same standard processes to manage your virtual and physical environments. In addition to custom proactive and reactive support and unique service-level guarantees, your assigned HP account team offers continual service improvement planning that identifies gaps between your current management processes and accepted best practices and provides recommendations for closing them.

Even the best continual improvement efforts can be rendered futile without strong security protection for your data, systems, networks and applications.

HP Mission Critical Security Service builds on ITIL service management best practices and our Mission Critical and Proactive Services offerings with a complete set of proven data center security and risk management safeguards. Ongoing customizable planning, consulting and management services help you evaluate your security strategy, assess your security risks and address potentially damaging security vulnerabilities.

Continuity you can count on

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