Services are a way for businesses to both fill gaps in staff expertise and to free up IT support staff to concentrate on business needs. But in these days of shrinking budgets, committing to long term contracts can be difficult.
As part of its commitment to help businesses bridge the gap between greater IT demands and shrinking budgets, HP offers two integrated service support solutions alongside the ProLiant G6 server line, service options tailored to meet your business needs.
First, the HP ProLiant G6 server line comes with secure, remote support. Remote support can help keep your IT infrastructure humming, without adding staff. Also available are prepackaged consulting and service options. These credit-based packages let you apply outside expertise exactly where you need it, so you get the most from your ProLiant servers. |
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If you've ever bought a prepaid phone card, then you understand the basic idea behind HP Proactive Select. This innovative, yet simple, concept for consulting and service procurement operates on a credits system. Purchase blocks of credits in one approval cycle, spend them for on-demand consulting and services options as needed.
A la carte access to more than 85 different consulting and service options lets you tailor a service consulting plan to your exact needs. Choose from thermal assessments, virtualization capacity planning, storage array high availability assessments and more.
| Build the exact service plan you need with Proactive Select |
| Environment |
Credits |
Example recommended services |
1-5
ProLiant servers |
30 |
- Remote system health check (6 credits)
- Server firmware review (10 credits)
- One operating system patch analysis twice per year (10 credits total)
- Customer-defined activities* (4 credits)
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6-10
ProLiant servers |
60 |
- Remote system health check (6 credits)
- Two server firmware reviews (20 credits total)
- Two operating systems patch analyses twice per year (20 credits total)
- Customer-defined activities* (14 credits)
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10-plus
ProLiant servers |
180 |
- Remote system health check (6 credits)
- Two server firmware reviews (20 credits total)
- Two operating system patch analyses four times per year (40 credits total)
- Quick thermal assessment (40 credits)
- Customer-defined activities* (74 credits)
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| * Examples include administration assistance, additional patch analysis or firmware update information. Actual services rendered will depend on remaining credits and customer needs. |
| When business priorities change, you can change your point spending based on what you need now, not what you thought you would need when you bought the plan. You also have the option to purchase additional top up credits as needed.
Unlike the self-service models of most prepaid programs, however, Proactive Select customers receive personalized attention from their own HP Account Support Manager (ASM). A trained technical service specialist, your ASM works with you on the ground, analyzing your needs and helping you choose the most appropriate services. Whether you want to introduce service management best practice for your ProLiant G6 servers, tune performance or get the most from virtualization, your account support manager can help you.
With entry-level pricing starting at less than USD$10,000 for 30 points, small and midsize businesses can also take advantage of HP's consulting services.. |
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