| How much of your IT environment is crucial to your competitive success?
Chances are, your answer is the same as just about everyone else’s these days: more and more.
Infrastructure applications like e-mail, messaging and Web services are becoming increasingly mission critical. If they go down, key segments of your business are stopped cold. At the same time, growing numbers of business-specific applications are migrating from high-end server platforms to more agile, cost-efficient virtualized bladed environments.
The upshot: The very definition of “mission critical” is shifting. And so, too, are some of your day-to-day support needs
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When you run critical applications on big boxes, it’s obvious that you need a comprehensive contractual support package, because the technology is so complex and your enterprise-wide operations are so dependent on it.
In the industry-standard blade environments that mission critical applications are migrating toward, by contrast, your support needs begin to change. You may well require lower levels of reactive (break/fix) hardware support than in standard server environments. And taking full advantage of blade technology can call for advanced knowledge and skillsets your staff may not possess. So there’s a need for more flexible, targeted, specialized services.
Regardless of the platform, however, mission critical applications require mission critical support. The vast majority of downtime issues are caused not by hardware failures but by people and process issues. So, in blade-based no less than in traditional mission critical environments, risk-reducing proactive support remains essential for heading-off potential problems and meeting your SLAs.
HP recognizes that “mission critical” isn’t what it used to be. We are at the forefront of the move toward bladed, virtualized technology. And we are realigning our support services portfolio to provide the next-generation services today’s evolving environments require.
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To give you maximum flexibility in choosing the focused mission critical services you need — and only those services — HP has introduced an innovative, a la carte approach: Proactive Select. The concept here is simple. You purchase credits you can redeem for the specific service activities you need whenever you need them. And you can add credits for additional services as your needs evolve.
The rich menu of services available through Proactive Select includes support planning and review, blade technology assessment, power and cooling assessment, firmware analysis, education/training credits, patch analysis, storage and software analysis and management, system health checks, security audits and more. An experienced HP Account Support Manager (ASM) reviews your needs, helps you choose the right set of services for your mission critical environment and advises on follow-on activities.
If you like, reactive support services can be coupled with these activities. And if you have unique business or technical requirements, Proactive Select services can be custom-tailored to meet them.
The bottom line: You get the precise services required to support your expanding mission critical environment at price points you can afford. And you get a convenient, cost-efficient way to supplement your in-house skills without adding to staff headcount. All without committing to a comprehensive services contract unless you really need one.
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HP is complementing the introduction of Proactive Select by extending the depth and reach of other key support offerings.
HP Proactive 24 Service has been amplified to include Proactive Select service activities for newer technologies such as blades security and virtualization. And HP Critical Services now provide enhanced flexibility to embrace more of your mission critical data center environment — including high- and low-end servers, storage, network servers and software.
As more of your environment moves into the mission critical arena, look to HP as the service partner you can count on to help you address your changing support needs. |
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