Taking ITIL best practices the extra mile

Implement it—and they will follow.

When it comes to service management solutions incorporating Information Technology Infrastructure Library (ITIL), that may be the goal for your IT department—but not always the reality for the rest of your business

Certainly, ITIL advances are helping recast IT departments as mature and process oriented. And the role and influence of ITIL—especially ITIL Version 3—is extending well beyond IT organizations and operational improvements to reach endeavors related to all aspects of service management, as well as service-oriented architecture, portfolio management, change management, even security.

As ITIL-driven processes spread across your company, they bring with them a roadmap for service management best practices. It’s the map that gets you going—but it won’t always get you to your destination successfully.

The reality is, implementing any service management strategy or software solution requires significant effort, duration and cost—all related to changes in people, processes and technology.

Frustration levels rise as you aim to define the right details and gain internal agreement among all key stakeholders. You can easily get caught up in lengthy reiteration cycles and verification efforts. All the while, the quest for time to value becomes more visible every day—meaning you need results faster then ever before.

What you don’t need is a vendor that is ready to endlessly discuss what your service management processes should—then follows up with tools that don’t drive optimal results.

Your choice of business partner can make all the difference here, as you look for intelligent guidance on best practices that’s based on experience.

Traditionally, most project implementations have begun the same way: by asking you for requirements.

With the growing adoption of ITIL, you can start instead with detailed, pre-defined processes based on ITIL best practices, so you are not scoping and building requirements from scratch. But not every part of the standardized process will work for you business—and HP knows that.

That's why when you partner with us, you know you’ll be heading down a path designed to help you derive the best fit from best practices. In other words, we can extend where ITIL can take you based on our experience, coupled with our own deep-level process intellectual property, unique implementation methodologies and software.

Our approach, which centers on what we call Directed Design, removes the time and effort required for process definition, production and maintenance—to help you reach your goals in weeks, not months. How? Through Directed Design, processes can be easily demonstrated and validated during focused workshops, replacing a lengthy requirements-gathering phase and speeding process validation.

Following the framework set by our Service Management Reference Model, Directed Design works to not only define processes appropriately to your business needs but also improve the adoption and reuse of these processes for subsequent solutions and projects.

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