Best practices to go

Build on experience. It’s the optimum way to approach any business technology project—especially one involving service management, where leveraging best practices can help accelerate a successful implementation.

But how do you connect with the right level of expertise? And how can your company gain access to the intellectual property, or IP, that comes only with proven experience designing and delivering service management solutions?

HP has the answers—with the innovative HP IP Factory.

Now that may at first sound like a bit of an oxymoron: a factory—which implies repeated production—for something as unique and valuable as intellectual property. But here’s what makes the HP IP Factory work: HP is creating and standardizing a product that bundles proven HP service management project experience, best practices and processes with HP Software blueprints that use industry standards such as ITIL, COBIT or CMMI.

Without a doubt, implementing a service management strategy requires significant effort and duration—not to mention the costs associated with the necessary changes to people, processes and technology.

Defining the right details. Getting internal agreement on the processes. Managing lengthy reiteration cycles. All this can frustrate any IT organization—where the business pressure is on to generate results that much faster. All good reasons why you want turn to an experienced vendor who has acquired intelligence and experience in the service management arena.

Until now, however, attempts to build high-value IP were mostly ad-hoc, limited in scope and distribution, or just based on a single deployment.

With the HP IP Factory, HP is changing all this—by professionally developing and maintaining our intellectual property and bringing it to the marketplace in a unique, repeatable package. Every IP Factory product takes full advantage of our 15 years’ experience gained through more than 1,000 implementations for customers around the world.

The HP IP Factory signals a strategic shift from best-in-class point solutions to best-fit integrating frameworks—with an emphasis on baseline strategy for the future.

At its foundation, you’ll find the HP Service Management Framework aligned with our highly structured HP Directed Design methodology to support implementing best practices based on industry standards. This approach favors standardization and validation over from-scratch process definition.

In turn, standardization and integration work together to promote greater effectiveness and manageability for service management solutions. The resulting processes are robust, based on accelerated use-case design that balances functional depth with:

• Cost and speed of implementation.
• Ease and stability of integration
• Cost and effort of long-term support

In this way, the HP IP Factory greatly minimizes time to value—providing you with a heretofore unavailable fast track for acquiring best practices that leverage the right combination of proven service management experience, software products and services.

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