HP Server Services

Reduce risk and speed ROI for your “adaptive infrastructure in a box.”

HP BladeSystem Matrix simplifies your move to an adaptive infrastructure by combining hardware, software and services in a single pre-integrated platform. But this innovative technology can pose complex challenges. And chances are your staff lacks the specialized skill sets to go it alone.

HP offers services packages designed to facilitate BladeSystem Matrix adoption and help you drive better business outcomes:

• Matrix Implementation Service — included as part of the core Matrix solution to help ensure smooth, worry-free deployment
• Matrix Support Plus 24 — a value-added option for consistent whole-environment optimization

Matrix Implementation Service

This included service combines factory integration and onsite support to get your Matrix solution off to a speedy, successful start, eliminate the need for time-consuming training and minimize disruption to your users.

An assigned project manager oversees all implementation activities. Service deliverables include core component hardware installation, management software configuration and testing, and orientation training.

Also included with your Matrix solution: one-year 24x7 Software Technical Support providing direct access to HP expertise and cost-saving software updates for management software such as Insight Dynamics VSE…HP Insight Virtualization Manager…HP Capacity Advisor…HP Server Migration software for ProLiant…HP Insight Control suite…HP Insight Orchestration…HP Insight Recovery…HP Virtual Connect Enterprise Management.

Matrix Support Plus 24

Standard warranties for individual Matrix components vary in length and coverage. That can make it difficult to resolve complex issues involving hardware/software interdependencies.

The solution: Matrix Support Plus 24. This service option delivers one consistent level of integrated support for your Matrix enclosure hardware and management software. It uplifts your core Matrix hardware component warranty coverage to three-year, same-business-day 24x7 four-hour response. And it extends the Matrix one-year, 24x7 software support and update service to three years.

Matrix Support Plus 24 brings you:

• Priority access to Matrix solution experts
• A systemic approach to diagnosing complex problems involving multiple solution components
• Faster solution-wide issue identification and resolution

To complete your integrated support package, opt for 24x7 4-hour response hardware support on all blade server and storage options included in the enclosure.

Keep your mission-critical Matrix solution up and running right.

To help you optimize availability, performance and operational efficiency in “always on” Matrix environments, HP offers a range of additional services including Proactive Select , HP Proactive 24, and HP Critical Service.