Mission Critical Partnership focuses on helping you successfully deliver your services at an affordable cost to the business.

Your HP team includes ITIL-certified Business Critical Consultants, experienced ITSM specialists using HP service management tools to perform a thorough benchmark of your critical operations. Your service management practices are compared to over 1,000 ITIL best practices and HP’s experience in designing and supporting business-critical solutions. Based on the results of this assessment, your MCP team works with you to create a service improvement plan reflecting your environment’s specific strengths and weaknesses.

MCP provides:

• Custom proactive services — including round-the-clock environmental monitoring to head-off unplanned downtime
• Custom reactive services — ranging from simple 24x7 response to full mission-critical support with repair and restoration time commitments that suit your business requirements and IT strategy
• Continuous service improvement planning — to identify gaps between your current and required ITSM practices and provide recommendations for closing them
• Ongoing operational service management support — expert implementation assistance based on ITIL and other leading standards and best practices
• Assistance in periodically reassessing management processes and practices to gauge your progress and accommodate business and technology change
• Optional SAP enhancement — SAP-specific proactive support, joint problem-solving, and accelerated HP-SAP troubleshooting and escalation processes

• Leverage your mission-critical technology for measurably better business outcomes
• Directly align your mission-critical services strategy with the needs of your business
• Respond faster and more effectively to new business and market developments
• Consistently deliver on your most important SLA commitments
• Continuously improve service delivery
• Cut operational costs via improved IT efficiency and effectiveness
• Minimize the risk of expensive unplanned downtime
• Demonstrate to your business users that you’re delivering best-in-class service levels