Operating System Services

Technology Services

Services information

HP Services provides a single point of service and support accountability for the entire SUSE Linux Enterprise Server from Novell line of certified solutions.

Our experienced Linux service professionals work with your IT team to design, develop, and continuously enhance a SUSE Linux Enterprise Server from Novell based solution aligned with your business objectives. Our close alliance with Novell, flexible support services, worldwide service partnerships, leadership management tools, and innovative education offerings deliver the assistance you need for open source success.

Installation and integration

HP Installation and Startup for Linux takes the pressure off your people and helps shorten your time-to-benefits. Available in two versions, this HP Care Pack service encompasses all deployment activities necessary to get you up-and-running fast.

Package 1, a fixed-price, fixed-content service, provides for operating system and TCP/IP network protocol installation and integration; printer queue setup; HP ProLiant Onboard Administrator and Integrated Lights- Out Advanced or Management Processor board configuration; installation of HP Insight Management Agent software for servers; initiation of a one-time tape backup; and basic usage orientation.

Package 2, a custom-quoted service, may include any or all Package 1 deliverables — plus more complex activities such as "send mail" configuration, DNS configuration of network applications, hard drive partitioning, and NFS client and server installation.

Part numbers for HP Installation & Startup services for SUSE Linux Enterprise Server from Novell.

Software Technical Support

HP Software Technical Support Service helps you improve performance and availability through telephone and online access to experienced HP Response Center engineers. Service features include:

• Over-the-phone problem diagnosis, isolation, analysis, and resolution
• Software operational support
• Installation advisory support
• Advice on software features and use
• Remote access for problem investigation using Instant Support Enterprise Edition (ISEE), HP’s online remote monitoring and support solution
• Escalation management
• Third-level engineering support from Novell, if required
• 9x5 or 24x7 coverage
• Maximum 2-hour response
• Electronic software information

Part numbers for HP Software Technical Support for SUSE Linux Enterprise Server from Novell.

Mission Critical Support

HP Mission Critical Support services help you sustain SUSE Linux Enterprise Server from Novell availability and high performance.

HP Proactive Essentials provides support — reactive as well as proactive — that focuses on improving software management, security, and uptime. Hardware support for selected servers and storage devices can be added to your Proactive Essentials package.

HP Proactive 24 Service combines multi-dimensional preventive assistance with expert hardware and software support that helps you respond to problems quickly and effectively. 

Part numbers for HP Mission Critical Support services for SUSE Linux Enterprise Server from Novell.

Integrated hardware/software support

HP Support Plus 24 delivers comprehensive, multivendor hardware and software services for SUSE Linux Enterprise Server from Novell environments. Working with your IT team, HP Services engineers deliver four-hour response onsite hardware support and over-the-phone software support 24x7x365. Established escalation procedures enlist specialized expertise from HP and selected third-party hardware and software vendors.

Part numbers for HP integrated hardware/software support for SUSE Linux Enterprise Server from Novell.

Subscription Maintenance Service

HP SUSE Linux Enterprise Server from Novell Maintenance Service brings you instant access to vital maintenance updates and patches via the Novell SUSE Network. You’ll also enjoy priority access to the latest SUSE Linux Enterprise Server from Novell ISO standards, priority notifications as soon as errata and new products are released, 24x7 Web access, and operating system media and user documentation. 

Part numbers for HP SUSE Linux Enterprise Server from Novell Subscription Maintenance Service.

Education Services

HP Education Services professionals are equipped to meet the full range of your Linux education and training needs for end-users, system administrators, and support personnel. Taught in most local languages, our online and instructor-led courses are designed to build both core and advanced skillsets.

Part numbers for recommended HP Linux education and training services.