Choose the
service that suits your specific objectives.
Quick Assessment — Gain a high-level evaluation of
your current service management position in relation to ITSM best practices, and
begin creating actionable improvement plans.
Intermediate Assessment — A more in-depth review of
core service management processes and specific service-quality risks
Comprehensive Assessment — Ideal if you are seeking
to improve service availability, cost-effectiveness and/or quality, embarking on
a formal ITSM plan or preparing for external certification
Custom Assessment — For organizations looking to
implement service-improvement initiatives as part of a corporate ITSM program,
requiring in-depth advice and guidance in specific areas or striving for the
highest levels of service quality and availability
ISO/IEC 20000 Readiness Assessment — Recommended if
you are seeking ISO/IEC certification or wish to measure your organizational
maturity and capability against this standard
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