HP Care Pack Services

Cartera de servicios de HP

Información sobre servicios

Guard against business disruptions caused by printer failures.

Protect your increasingly critical printing devices with this innovative HP Care Pack safety-net service. A cost-saving alternative to “unlimited” support programs, it provides for a one-time complete replacement of any covered printer, as well as expert HP telephone support.

This no-hassle service package is quick and easy to use. You enjoy direct access to responsive over-the-phone support during the two-year service term or until you exercise the replacement option. If a problem occurs, HP support specialists attempt to resolve it remotely. If this effort is not successful, HP arranges to have your defective printer exchanged for a permanent replacement. Replacement products are new or equivalent to new, and free of major cosmetic defects.   

Coverage is available for selected HP LaserJet printers. It expires after two years, or after your one-time replacement option is exercised.

Choose HP One-Time Replacement Care Pack Service to:

• Protect your business in the event of a printer failure
• Rapidly access HP Services over-the-phone problem diagnosis and technical support
• Enjoy the convenience of door-to-door product delivery and prepaid return shipping

Service highlights

• Telephone technical support - Assistance is available during standard business hours.

• Prompt printer replacement - If your problem cannot be resolved remotely, HP ships a replacement unit to your location via premium airfreight carrier free of charge.

• Prepaid return shipping - Just pack the defective printer in the shipping box and send it back to HP.