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SMB Smart Support

Smarter, simpler ways to plan IT, use IT, protect IT 

 


HP is a leading technology provider to small and mid-sized businesses (SMBs). We recognize that leveraging technology for competitive advantage is as crucial for your company as for the largest global enterprises. And we know that you face special challenges in this arena.

That’s why we’ve developed a full portfolio of easy-to-buy HP Care Pack Services designed to help you:

  • Choose your IT investments more efficiently. So you can devote your time and capital to generating business results.
  • Use and manage your IT assets more productively. So you can enhance the return on your technology investments, and free your IT staff to work smarter and be more responsive.
  • Transition your IT assets more smoothly. So you can stay abreast of new technology trends and maintain your competitive edge.
  • Protect your IT investments more fully. So you can secure your valuable business data and IT assets, while keeping your environment up-to-date and running smoothly.

HP Care Pack Smart Services create a simpler, more affordable, more satisfying ownership experience. They supplement your existing technical resources or, if you desire, provide you with a virtual IT staff. They let you spend less time focusing on your technology — and more time focusing on your business.

HP Care Pack Smart Services portfolio

Business protection services

  • Smart Desktop Management Service – safeguard networked PCs with integrated data backup, security protection, and support
  • Onsite Hardware Support with Accidental Damage Protection – ensure that your hardware will be replaced quickly if an accident happens
  • Onsite Hardware Support with Disk Retention – protect confidential data on malfunctioning disk drives at a reasonable cost
  • Security Vulnerability Assessment for SMB – understand your most vulnerable areas so you can build an actionable security plan
  • Security Enhancement Unit of Service – conveniently obtain custom security consulting and implementation support recommended by the Security Vulnerability Assessment
  • Smart Online Backup & Recovery – fully protect your data as it is created on your ProLiant server, and implement an important element of your disaster recovery plan, with remote replication at a secure HP data center

*custom quote only

Support & training services

  • HP Total Education One – obtain IT training as you need it with a simple,  flexible, economical purchase plan

Learn more

» Try HP’s desktop security & backup service FREE for 60 days.
» HP SMB services.

SMB Smart Services and other HP Care Pack services are available in the U.S. only.

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Services HP Care Pack par produit

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» Impression
» Imagerie numérique

 

Services HP Care Pack pour

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Services HP Care Pack

Support matériel
» Intervention dans les 6 heures
» Intervention dans les 4 heures - 24h/24 x 7j/7
» Intervention dans les 4 heures - jour ouvrable
» Protection contre les dommages accidentels
» Jour ouvré suivant
» Jour ouvré suivant pour voyageurs
» Echange le jour suivant
» Retour matériel
» Enlèvement et retour
» Remplacement du kit de maintenance
» Remplacement unique
Support logiciel
» Support technique 24h/24 x 7j/7
» Assistance technique
» Mises à jour logicielles
Support logiciel et matériel
» Support Plus
» Support Plus 24
Proactive Services et support des applications critiques
» Service critique
» Proactive 24
» Service HP Proactive BladeSystem
Formation et services
» Education
Services de planification pour le centre informatique
» Services de déploiement
» Services de migration
Services de fonctionnement pour le centre informatique
» Services de fonctionnement du serveur
» Services de fonctionnement du stockage
» Services de fonctionnement logiciel
Services d'optimisation du centre informatique
» Services d'évaluation de l'optimisation de l'infrastructure
» Evaluation de la sécurité et des risques informatiques
» Services d'évaluation de la gestion des services informatiques
» Services d'évaluation de l'alimentation et du refroidissement
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