Your multivendor, multi-technology environment poses complicated challenges: diverse suppliers, service providers, and contracts…inconsistent support processes, levels, and quality…varying geographic coverage…incompatible reporting…vendor finger-pointing.
HP Integrated Support helps you reduce complexity and cost with a single point of accountability for consistent service levels and outcomes. It consolidates responsibility for vendor management and service delivery across your entire technology stack, from multivendor hardware to networks to applications. And it provides support that is organized around your business solutions, not your technology.
This innovative approach brings you many of the benefits of traditional outsourcing - including coordination of all service efforts. But at the same time, you retain full control over budget, resources, vendor selection, and technology utilization - all the critical components of your IT operations.
Increase the value IT brings to your business.
To deliver services attuned to your business requirements and help increase your return on IT, Integrated Support incorporates IT Service Management (ITSM) best practices based on processes established by the IT Infrastructure Library (ITIL). The portfolio addresses:
Support Service Alignment - Defining IT strategies and services that directly advance your business goals, including cost-saving contract consolidation and custom assessment, planning, technical consulting, and training services
Support Service Management - Helping you cost-effectively boost service availability and quality through comprehensive vendor and service-level management, asset management, software licensing management, and service-level compliance reporting
Support Service Operations - Continuously improving your user-support capabilities via expert proactive and reactive services, rapid-response problem management, and deployment-to-retirement lifecycle services
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