Productivity-enhancing hardware and software services — with coverage options for your specific needs
Service delivery success hinges on keeping your critical storage systems up and running right. That’s why HP and our authorized service partners offer a rich portfolio of single-point-of-contact storage hardware and software support services designed to help you:
- Maximize performance and availability
- Resolve issues quickly and efficiently
- Avoid unbudgeted repair costs
- Enhance the overall return on your business-critical storage investments
Purchase options include preconfigured HP Care Pack support packages and configurable contract services that ensure consistent coverage enterprise-wide.
Onsite hardware support
An HP authorized technician visits your site to help ensure that issues are addressed quickly, completely and expertly. Coverage encompasses escalation management and all required parts and materials. Service options include same-day and next-business-day response and 9x5, 13x5 or 24x7 coverage windows.
Software technical support
Get direct access to experienced HP Services professionals for trustworthy advice on issues such as storage software features and use, installation, problem diagnosis and resolution and software defect identification. Choose 9x5 or 24x7 coverage.
Combination Reactive Support
Realize a higher return on your storage technology with integrated onsite hardware/software support services available 24x7 or 13x5.
Mission Critical & Proactive Services
Partner with HP to boost availability and avoid costly downtime by mitigating technology-related business risks. Improve operational efficiency and service delivery through service management best practices and access to premium support. And enhance your ability to drive business innovation and respond rapidly to change.
Multivendor environment support
Rely on HP for proactive and reactive single-source support to enhance system performance and decrease downtime across your complex multivendor SAN infrastructure.
Integrated remote storage management
HP provides a full spectrum of scalable, Web-based remote monitoring and support solutions for heterogeneous technology environments. Tight integration of these advanced eSupport tools enables simplified, centralized management of your entire storage infrastructure.
Virtualization support
HP virtualization support services offer expert assistance with everything from capacity planning and solution deployment to installation and startup to ongoing management.
Storage education
Accelerate the return on your storage investments. HP’s storage-specific curriculum builds both core and advanced skillsets.
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