Helping you realize a faster, higher return on your mobile computing investments
Today's wireless technologies promise multiple benefits for your business. Your increasingly mobile workforce can be poised for substantial productivity gains. Your partner and customer satisfaction can dramatically rise. And you can gain real competitive advantages.
But as you make the move to mobile technology, you face the multifaceted challenge that comes with major IT change: How can you efficiently support a new technology with your existing IT resources, budgets, and skill sets? Chances are, your support processes are not optimized for mobile/wireless applications. Your time-constrained IT staff lacks the knowledge to quickly isolate and resolve mobility-specific problems, cope with the complexities of implementing new mobility solutions, or extend current support levels to mobile technology. And people throughout your organization are concerned about the high support costs your mobility solutions could entail.
HP helps you address these critical issues with a set of expert services for cost-effectively supporting your growing mobile/wireless environments. HP Mobility Support Services enable you to increase your mobile infrastructure ROI, provide critical support levels for your mobile users, and enhance your ability to adapt to changing market conditions and customer needs.
Unsurpassed capabilities for making the most of "mobile"
Drawing on proven processes and decades of multivendor network experience, HP Mobility Support Services help you benefit from:
Consistent support levels - HP Services' 16 strategically located Customer Support Centers deliver 24x7 problem-solving help by telephone.
Lower support costs - Partnering with industry-leading mobile/wireless technology and solutions providers worldwide, HP Services can act as your single point of contact for end-user and IT support issues. You minimize the expenses associated with retaining multiple mobility suppliers and service vendors.
Better use of IT resources - Because we already have all the required expertise and resources in place, we can provide mobility support more cost-effectively than most in-house alternatives. We can deliver multiple types and levels of support to target specific IT and end-user needs. And we can help ensure that your IT people remain focused on their core competencies.
Reduced business risk - HP Services has extensive expertise in developing, deploying, and supporting mobile/wireless technologies, including our own internal mobility infrastructure that supports more than 30,000 users worldwide.
Superb support for your end-users and IT staff
HP Mobility Support Services include:
HP Mobile Device Management and Security - to streamline implementation, tighten environment-wide control, and help you contain the total cost of mobile device ownership
HP Mobility Remote Monitoring - to help enhance performance, availability, and capacity utilization across your mobile infrastructure
HP Mobility End-User & Mobility Application IT Help Desks - to provide expert, responsive problem resolution support to your mobile workforce and technical professionals
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