HP Care Pack Services

HP Services portfolio

Services information

Expert next-day service - with your choice of coverage windows

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.

Choose Next Business Day Hardware Support when you need to:

• Extend your hardware warranty coverage for key systems and devices
• Obtain easy-to-buy, easy-to-use onsite services
• Improve hardware performance and uptime
• Increase the return on your HP and multivendor hardware investments
• Enjoy consistent service coverage across geographically dispersed sites

Service highlights

• Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.

• Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

• Coverage window options
  - Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
  - Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays
  - 24x7: Service is available round-the-clock, including all holidays

• Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
  
  
• Optional Defective Media Retention Service - A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.