Premium Hardware & Software Services

HP Services portfolio

Services information

Proactively enhance your environment's stability, availability, and flexibility.

HP Proactive 24 Service is an integrated hardware and Software Support solution that combines efficient problem prevention with responsive technical assistance whenever you need it.

Proactive 24 not only helps increase the return on technology investments across your IT infrastructure. It establishes a collaborative relationship between you and HP that strengthens your IT team and gives you rapid access to our expertise as issues arise.

An assigned HP Services account manager is your primary contact for proactive services and access to HP's diverse technical resources. Your account manager works closely with your IT staff to understand your environment and goals; document all the components of your infrastructure; recommend changes to improve availability, performance, and stability; and monitor ongoing operations using state-of-the-art remote tools.

When problems occur, Proactive 24 delivers comprehensive single-point-of-contact assistance around the clock. It gives you 2-hour response for software issues and 4-hour onsite response for hardware problem resolution.

HP Proactive 24 Service lets you:

• Enhance operational effectiveness with proactive hardware/software problem identification and solutions recommendations.
• Partner with technical experts who help coordinate support, provide hands-on assistance, and share industry best practices and HP Services know-how with your staff.
• Rapidly access single-source support spanning your environment from servers to storage to networking.
• Obtain personalized services tailored to your business environment and objectives.
• Take advantage of advanced remote monitoring.
• Anticipate necessary change - and execute it correctly the first time.
• Efficiently manage infrastructure resources to meet your performance objectives.

Enhance IT operational effectiveness 24x7

HP Proactive 24 Service highlights include:

• Service level management
  • Assigned account manager
  • Account support plan
  • Onsite support planning meetings
  • Quarterly activity reviews
  • One HP technical service engagement for selected hardware environments

• Availability management
  • Site environmental survey
  • System healthcheck assessment for your central server

• Configuration, change, and release management
  • Semi-annual operating systems patch analysis and management
  • Semi-annual firmware updates and micro-code recommendations
  • Remote monitoring for event notification

• Incident and problem management
  • 24x7 coverage
  • 2-hour callback on critical software issues
  • Optional upgrade including 60-minute callback for non-critical software problems, 30-minute callback for critical software problems, named engineer for reactive support, and dedicated phone number for problem resolution
  • 4-hour onsite response for hardware

HP Proactive 24 Service for SAP offers similar support levels in SAP environments.

Available for*:

*Please note: Not all service-level options are available for all products.