Make the most of your S-series technology.
Complement your highly available NonStop S-series server (pdf) with an uptime-enhancing support plan and your choice of mission Critical Services from HP.
Our support plans give you direct access to the HP Global Customer Support Center (GCSC) for 24x7 diagnostic and problem-solving assistance with critical or application-down situations. And our hardware and software services portfolios combine to provide comprehensive coverage for your most demanding support requirements.
Hardware and software support plans
Continuous availability - proactive support for environments that demand the highest levels of S-series systems uptime, plus rapid-response remedial services; features include:
- 24x7 telephone access to the GCSC for system-or-application-down calls
- 24x7 access to the GCSC for defect and usage questions, with immediate response
- 24x7 onsite hardware support within 2 hours
High availability - ideal if you need a high degree of system availability but do not require 24x7 access to the GCSC for software usage support; features include:
- 24x7 access to the GCSC for system-or-application-down calls
- 24x7 access to the GCSC for defect questions, with 15-minute response
- 9x5 access to the GCSC for software usage questions
- 24x7 onsite hardware support within 4 hours
Enhanced availability - a value-priced reactive support plan for service during regular business hours; features include:
- 24x7 access to the GCSC for system-or-application-down calls
- 9x5 access to the GCSC for defect questions, with 1-hour response
- 9x5 next-business-day onsite hardware support
Depot service - for Altalla security products only; features include:
- 9x5 telephone technical support for product setup, configuration, and usage
- 15-day product return and repair service
- 24x7 system restoration service through the GCSC for critical incidents
Optional software support
- Multiple systems support - a cost-saving way to acquire the features of the Continuous Availability, High Availability, or Enhanced Availability plans for multiple systems; requires centralized system management for software distribution.
- Gold SoftwareSupport - enhances your existing software support contract with proactive support including a GCSC services account manager, quarterly software product revision audit, and biannual system performance audit.
Mission critical technical services for NonStop Systems
HP offers a full portfolio of services to help you improve S-series platform performance, availability, and system management. NonStop Technical Services are delivered as custom engagements by experienced HP Services consultants and support specialists.
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