Helping you continue to make the most of your AlphaServer investments
HP recognizes that deriving top performance and availability from your strategic AlphaServer environment remains essential to your business success. Which is why the experienced professionals at HP Services remain deeply committed to providing high levels of support for both new and legacy AlphaServer systems.
This long-term commitment is embodied in a comprehensive set of lifecycle services designed to deliver the precise support levels you need for fast, efficient resolution of your toughest AlphaServer hardware and software issues. From Web-based eSupport…to remote diagnostic tools that help decrease system downtime…to dedicated onsite service teams, we provide direct, as-you-need-it access to AlphaServer-specific knowledge and skills that no other vendor can match.
AlphaServer support services
HP Services Start-Up and Implementation Services - including global rollout capabilities - help you get your AlphaServer systems installed rapidly, with minimal disruption to ongoing business processes. Our Hardware Support Services help you keep these key systems up-and-running right. Our Business Continuity and Availability services offer the mission-critical AlphaServer support you need to proactively reduce your downtime exposure and recover quickly if unforeseen catastrophe strikes. And our IT Consolidation services help you leverage your AlphaServer systems environment to do more with less.
When it comes to software, HP Services offers expert support for the Tru64 UNIX, OpenVMS, and Linux operating systems. HP Software Product Updates help you stay in step with new releases. HP Prior Version Support brings you continuing access to quality services for older Tru64 UNIX and OpenVMS versions.
Our services are delivered by a field engineering workforce 38,000 strong - including some 18,000 UNIX experts and 5,300 OpenVMS engineers - located at 105 response and operations support centers in 160 countries around the globe.
Along with our certified service partners, HP will continue to support AlphaServer platforms with a full range of preventive, performance enhancement, and remedial services at least through the year 2011. And we'll continue to invest in AlphaServer technology and services to support new versions of both Tru64 UNIX and OpenVMS.
HP Care Pack Services for AlphaServer systems
HP Care Pack Services help you enhance AlphaServer performance and availability with easy-to-buy, easy-to-use packaged support. Extending and expanding your basic product warranty, this popular support alternative lets you choose from diverse single-point-of-contact services including installation, same-day hardware support, software updates, integrated hardware/software support, and more.
AlphaServer education and training
With our unparalleled knowledge and experience base, HP is your premier partner for AlphaServer-related training. HP Education Services offers a wide range of high-quality courses - available worldwide - on the Tru64 UNIX, Linux, and OpenVMS operating environments. From online Webcasts to traditional instructor-led classroom instruction, we provide training options for your specific needs.
AlphaServer transition support
When you decide the time is right to move from AlphaServer to an Itanium®-based HP platform, the HP Alpha RetainTrust program can help you ease the transition process. Program benefits include reduced costs and risks through education initiatives, joint transition planning, expert migration services, and attractive trade-in, leasing, and upgrade opportunities.
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