| It can be difficult to find and train staff to deliver first-rate technical support on the latest products. By outsourcing your help desk to HP, you can tap into a wealth of multivendor technical expertise and years of experience in delivering high quality IT services. The Global Service Desk from HP supports your desktop, mobile, and wireless end-users with a single point of contact for resolution of all problems and requests.
End-user productivity is our priority.
HP focuses on proactive problem avoidance, Web-enabled services, consistent processes, and continuous improvement to drive the problems out of your IT environment. Your end-users have multiple channels of support, from personalized Web portals with extensive self-help to high-touch telephone support.
The Global Service Desk leverages HP's infrastructure and delivery capabilities to reduce the complexity of your support environment and respond to your changing business needs. We can rapidly implement your Global Service Desk and customize it to meet your requirements.
Rely on HP Services professionals, processes, and proven experience to get your support costs under control and to improve workforce productivity - and know you are partnering with a recognized leader in desktop outsourcing:
- Named #1 outsourcer in a customer survey conducted in November 2003 by InformationWeek, cited for quality of service and technical excellence
- Listed in the Leader Quadrant in the Gartner 2003 Help Desk Outsourcing Magic Quadrant
- Ranked in the leadership category in IDC's European Desktop and Network Management Services Forecast and Analysis, 2002-2006
- Ranked as a leader in desktop outsourcing and in distributed outsourcing in the April 2003 Forrester Research report entitled Can Outsourcers Really Transform IT?
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