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| Questions about Novell’s SUSE Linux Enterprise Server operating system product |
| Q1. Where can I find more information for SUSE Linux Enterprise Server products? |
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| Questions about the Buying SUSE Linux Enterprise Server from HP |
Q1. What SUSE Linux Enterprise Server products are being offered by HP for Integrity servers?
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| A1. HP is offering SUSE Linux Enterprise Server 9 and 10 (SLES9, SLES10) on HP Integrity servers. Please visit www.hp.com/go/lxintegritycert for the latest Linux on HP Integrity server support and certification information. |
| Q2. Where can I find out more about Linux solutions on HP Integrity Servers? |
| A2. Please visit www.hp.com/go/integritylinux. |
| Q3. What are the SUSE product numbers for Integrity servers? |
A3: HP sells SUSE Linux Enterprise Server products bundled with both the OS subscription license and with HP phone-in support. For more information, click the “how to buy” button found at the top right of this page.For more information, visit “how to buy".
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| Q4. Why should I consider buying SUSE Linux Enterprise Server from HP? |
A4. HP offers customers the convenience of one-stop shopping and one-call support for your Integrity server and SUSE Linux Enterprise Server software needs. HP is a certified software reseller uniquely qualified to assist you with all your software needs. Novell and HP have established a support infrastructure that allows either company to escalate and solve customer problems seamlessly.
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Q5. What changes have been made to these Linux operating systems offered by HP?
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| A5. HP is making no changes to the SUSE Linux Enterprise Server software—this is the same packaged product software being offered by Novell. |
Q6. Can I buy these SUSE Linux Enterprise Server operating systems from HP separately?
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A6. Yes. SLES 10 and SLES 9 can be purchased with the Integrity servers or can be ordered separately ("stand-alone") for customers redeploying existing servers.
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Q7. What is the HP Integrity Essentials Foundation Pack for Linux?
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| A7. The HP Integrity Essentials Foundation Pack for Linux contains essential software needed to install, configure, and manage Integrity servers with Linux. For more information, visit www.hp.com/go/integritylinuxessentials. |
| Questions about Services |
| Q1. How will support be offered for SLES products? |
| A1. HP software technical support (phone support) for SLES from will be bundled with each SLES subscription licenses purchased. HP customers have a choice of either 9x5 support or 24x7 support. Enhanced support levels will also be available including Support Plus, Support Plus 24, Proactive Essentials, Proactive 24, and Critical Service. |
Q2. What are the HP support services available for SUSE Linux Enterprise Server on HP Integrity Servers?
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| A2. HP offers Standard support (unlimited incidents per server, phone based, 9–5 coverage, 2-hour guaranteed response), and Premium support (unlimited incidents per server, phone based, 24×7 coverage, 2-hour guaranteed response. Coverage is based on local time zone. |
| Q3. Who do I call for service and support? |
A3. Customers that purchase SUSE Linux Enterprise Server operating systems from HP should call HP for both OS and server support.
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Q4. How does HP service and support differ from the Novell service and support?
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| A4. HP offers comprehensive service levels for our global customers, such as a Standard, and Premium levels for SUSE Linux Enterprise Server. HP provides the Level 1 and 2 support service and is always the customer point of contact. Novell provides backend Level 3 support to HP. |
| Q5. How long are SUSE Linux Enterprise Server products supported? |
| A5. Novell will provide a minimum of five years General Support for platform and operating system products, including its revisions, starting with the date of a product's general availability. When General Support ends, Novell will offer extended support for a minimum of two years. Visit Novell Support Lifecycle for more information. |
| Q6. Where can I find out more information about HP Services for SUSE Linux Enterprise Server. |
| A6: Please visit HP Services. |
| Questions on Installation |
| Q1. How do I install the SUSE Linux Enterprise Server operating system if I chose not to receive a media kit? |
A1. Customers can choose to download the SLES operating system directly from Novell web site and NOT receive a media kit from HP containing the software. This will occur when the media option AJR is deselected from the order. (The media kit option is always selected by default.)
SUSE® Linux Enterprise Server is available for download for each available platform as four CD ISO images or one DVD ISO image.
- Register and log in at www.novell.com/reg. Registration is free.
- Click on downloads and then select SUSE Linux Enterprise Server.
- Files with "ia64" in the name are for the Itanium® platform.
- Download the ISO images to a workstation or to a network drive.
- Create CDs or a DVD from the ISO images.
Important: Create the CDs or DVD using the contents of the ISO images. Do not create the CDs or DVD by burning the .iso files themselves to CD or DVD. For example, if you're using K3b to burn a CD, click Tools > CD > Burn CD Image, select the .iso image, then click Burn.
For more information on installing refer to the “quickspec” link at the top right of this page.
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| Q2. How do I register and update my SUSE Linux Enterprise Server operating system? |
A2. Novell Customer Center simplifies the process of product activation, registration, and subscription management. The Products & Subscriptions option on the navigation panel on the left presents a consolidated view of both product and subscription information.
To register and install SUSE Linux Enterprise Server:
1. Register and login at: http://www.novell.com/center.
2. Please refer to Novell's SLES documentation (release notes, installation guides) at: http://www.novell.com/documentation/suse.html for installation instructions
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| Questions about Virtualization |
| Q1. What exactly is server virtualization? |
| A1. Server virtualization software allows a single physical system to run multiple, separate operating systems and their applications. The underlying virtualization software that is deployed on the server is called the host. The multiple operating systems that run in the virtualized environment provided by the host are called guests. A new virtual server can be created in a matter of seconds. Many different configurations are possible. Virtualization dramatically enhances the value of the server due to its ability to reduce IT costs through consolidation and increase IT flexibility and responsiveness. |
| Q2. Is the Xen virtualization technology that is integrated into SLES 10 supported on HP Integrity servers? |
A2. No, at this time the SLES 10 virtualization technologies are not supported on HP Integrity servers.
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Q3.What virtualization technologies run on HP Integrity servers?
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A3.HP Integrity Virtual Machines is a virtualization technology that enables you to create multiple virtual servers or machines within a single HP Integrity server.
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A4. HP Integrity Virtual Machines (Integrity VM) is a soft partitioning and virtualization technology within HP's Virtual Server Environment that enables you to create multiple virtual servers or machines within a single HP Integrity server or nPartition. Integrity VM 3.5 supports SLES 10 SP1 as a guest OS. For more information see www.hp.com/go/integrityvm
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