Q:
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How do I know if my order will qualify for a tax break? (two-part answer)
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A:
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All items that deliver an e-delivery product must ship electronically to use the B707 Tax Class Code. Both license and media must be e-delivered. For example, neither an electronic license and physical media combination nor a physical license and electronic media combination will qualify.
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A:
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Your business must be located in one of the fifteen tax exempt states: Arkansas, California, Colorado, Florida, Georgia, Iowa, Maryland, Missouri, Nevada, New Jersey, North Carolina, Oklahoma, Rhode Island, South Carolina, Virginia. (These states were listed as of our product introduction date, 1-Mar-2009.)
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Q:
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Is e-delivery available in Canada and Latin America? When will international orders be supported?
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A:
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e-Delivery is offered in the Americas, including Canada and Latin America. Look for international orders to be supported in 2010. Enhancements are planned for ordering tools.
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Q:
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What is included in the ISO images?
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A:
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The ISO image includes all software licensed with the Operating Environment, but does not include layered software shipped on the AR (Application Release) media.
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Q:
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What downloads are offered through SW Depot? (Why aren’t all products offered through SW Depot?)
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A:
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An assortment of hard-to-find items is offered on SW Depot for convenience. The OE’s are not sold through SW Depot due to the need to provide discounts, to correctly size the licenses, and to include support services in a typical OE order.
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Q:
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When will ALL HP-UX 11i software products be available for download?
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A:
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Please expect to see software products supporting HP-UX 11i v3 added to the offerings within the calendar year.
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Q:
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How do I place an order?
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A:
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Order through the normal process (HP Sales Rep or Sales Partner).
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Q:
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I’m a Service Customer. Can I download an Operating Environment or Layered Product Update?
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A:
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Sign up for SUM (Software Update Manager) for electronic notification of updates and access to download. With the exception of the Operating Environments, software is available for download.
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