Your end users must have access to the applications and services they need to do their jobs. Any disruption to your operations and ability to deliver those services can have serious consequences. You need IT automation tools and best practices to design, implement and improve the processes that control and manage your applications and infrastructure. These solutions can quickly identify, isolate and eliminate problems within your technology environment and improve service levels to your business.
To automate and improve IT operations management, look for IT service management solutions that address:
Change and configuration management – Reduce risk by improving your ability to plan, implement and manage changes within your IT environment
Consolidated service desk – Decrease time to resolve service outages by automating your incident, request, problem and service level management processes
Infrastructure management – Reduce your costs by automating your operations and systems management
Put IT service management solutions to work
Improve service and response while reducing costs
By standardising processes and automating global IT workflows, Black & Decker is able to: