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Consumer Travel

Deliver innovations that improve the customer travel experience and reduce costs
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American Airlines increases productivity, service and savings
Address the concerns facing the consumer travel industry

Overview

In a slow economy that is reducing business travel and consumer travel, your customers must have a positive travel experience. You must satisfy customer demands while facing skyrocketing fuel costs, aging systems and processes, and the need for information-based systems. How can you balance customer needs with today’s challenges, yet grow your business and prosper?
To meet these challenges and generate bottom-line results, you need solutions focused on:
  • Transportation—Improve the customer experience by updating solutions for passenger service, flight operations, passenger rail, hospitality, and vehicle rental
  • Business process outsourcing—Focus on your core business to build customer loyalty and let outside specialists manage non-core processes
  • Applications—Increase agility and connect your supply chain directly to customers and suppliers by modernizing your enterprise applications
  • IT infrastructure—Improve productivity with data center, networking, and workplace technologies and security, compliance, and continuity services

Solutions at work

Enhance growth and revenue

Enhance growth and revenue

A strong online presence and supporting infrastructure enables the Ontario Tourism Marketing Partnership to:
  • Educate potential tourists on travel opportunities
  • Gather customer preference information
  • Manage fulfillment and provide call center support
Improve decision making

Improve decision making

By launching an automated system to track attendees, the Dollar Thrifty Automotive Group can:
  • Track attendance at trade show booths
  • Gauge attendee preferences
  • Improve traffic flow by preventing crowd-flow bottlenecks
Increase productivity and lower costs

Increase productivity and lower costs

After adopting a new flight-planning solution, Germany's TUI is able to:
  • Balance changing customer demands with cost-effective routes
  • Coordinate and optimize variables that affect fuel economy
  • Reduce fuel consumption by as much as 2 percent annually