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HP Service Management ITIL V3

Speed and simplify your implementation, adaptation, and application of service management processes
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Speed and simplify service management processes

Overview

With more than 15 years of experience in service management, HP can help your company to respond quickly to change. HP has a rich history with ITIL. HP is the only technology vendor to author one of the five ITIL V3 core books. In addition, HP has authored the ITIL Glossary, and has built the overarching process maps for the new library.
HP has revamped its Service Management solutions. We bring a new set of solutions aimed at leveraging ITIL V3, and once again extending industry best practice. The HP Service Management portfolio provides a holistic view of an enterprise’s entire IT landscape. It incorporates all aspects of Service Management.
Implementing Service Management provides organizations with the service delivery capabilities that are stable and cost-effective yet equally agile and flexible. Service Management also delivers a mechanism by which to measure service quality and improvement, delivering greater value to the business. If you have not implemented ITIL best practices you may be at a disadvantage.

Are you ready for ITIL?

How would you answer these key questions?
  • Does the business agree that your organization delivers significant value?
  • Can you consistently meet your service-level agreements?
  • Can you ensure continuous business-IT alignment?
  • How do you cost-justify needed IT investments?
  • Can you reduce routine IT service maintenance and use the savings for IT service innovation?
  • Which service-related investments bring the highest payback?
Service Management helps IT organizations align with the business and become more agile and adaptable to dynamic market conditions. But customer needs and priorities change. New governance models emerge. Technology advances. New standards are issued. New regulations are promulgated.
The bottom line: Even the best management models need periodic revamping, and ITIL is no exception. ITIL, the world’s most widely used approach to Service Management, has been updated by an international group of expert contributors. Version 3 features significant modifications to speed and simplify implementation, adaptation, and application of service management processes for operational excellence.

ITIL V3 takes a lifecycle approach

ITIL V3 makes the link between ITIL best practice and business benefits much clearer and stronger than in V2. ITIL V3 takes a lifecycle approach to guidance as opposed to organizing according to IT delivery sectors.
ITIL V3 drives the need to look at end-to-end service lifecycles. Business has to constantly change in order to stay ahead of the market and remain competitive. This need has to be reflected and translated into the IT services, processes, tools, and technologies that support the business. The foundation for this is ITIL.

Getting started with ITIL V3

Version 3 now begins at the beginning with the need to create a Service Strategy. The strategy should be based on current business strategy and as this strategy changes so should its IT equivalent. From the strategy should emanate a Service Design. This is not simply a program or application, but an end-to-end service that underpins the business service. Getting it right can literally save thousands of dollars.
It naturally follows that from the design and build we consider the implication of Service Transition. Service Transition supports the business, mitigates risk, and ensures uneventful deployment, either on to an existing infrastructure or creating anew. Once successfully deployed, control passes to Service Operation, who maintains the service until its retirement or replacement. Each of these phases naturally overlaps. And as with all ITIL implementations, continual improvement is essential.
The processes from ITIL V2 are still valid; they have simply been re-worked into a new more relevant framework to reflect the complete lifecycle from service inception to retirement.

Improve Service Management implementation

HP will help you leverage ITIL to improve your Service Management implementation and provide high-quality IT services and software. HP Service Management solutions extend ITSM to include business service management, applications management, and strategy. Thus, you can run IT as a business.
HP Service Management manages and controls thousands of multi-vendor, multi-platform, and multi-source customer environments. All Fortune 100 companies use HP management software. And HP management solutions enable IT to become a service provider to the business, so it can:
  • Define and deliver to service-level agreements
  • Reduce the lag time between a business decision and IT delivery
  • Reduce cost, unlock the value of existing assets
  • Reduce service and application downtime

Enabling ITIL implementations

HP delivers a full range of Service Management services and technology, including:
  • Service Management Services - Get help transforming and running your day-to-day IT operations and implement continual service improvement
  • Educational services - Build the right knowledge and skills in ITIL, other important industry best practice models and standards
  • HP Software technology - Provide higher levels of automation, operational control, and management information
HP Service Management services and technologies enable effective ITIL implementations and will support all of the improvements in ITIL V3.
Whether you need to define requirements, employ ITIL best practices, or enhance your service delivery capabilities HP can help.

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