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Software image management |
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| Image development |
Image loading
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HP will process and load HP-designed and customer-provided images at HP factories prior to delivery.
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Image design & loading
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HP will modify or create a new custom image based upon a customer's functional needs and specifications and process the image to be loaded at HP factories prior to delivery.
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Cross-platform image design
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HP will create a new single custom image supporting multiple PC platforms based upon a customer’s functional and loading needs and specifications and process the image to be loaded at HP factories prior to delivery.
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Image consulting & support
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HP will consult with the customer to develop a custom image solution.
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| Image recovery |
Recovery media design
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HP will develop a single specialized restore solution capable of recovering a custom image.
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Recovery media design & duplication
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HP will develop a specialized restore solution capable of recovering a custom PC image and ship a copy of the specialized media with each unit.
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| Image qualification |
Advanced image qualification
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HP will perform additional comprehensive testing. A standard report outlining configurations tested prior to image loading will be provided for PCs. HP will perform a test case based on customer provided criteria and provide a report outlining issues for servers & storage.
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Customer-defined qualification
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HP will perform customer-defined testing. A custom report outlining configurations tested prior to image loading will be provided for PCs. A custom report outlining image related issues at testing will be provided for servers & storage.
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System customization |
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| Custom system settings |
Change BIOS setting
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HP will set standard or non-standard BIOS values at the factory.
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Unit personalization
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HP will customize systems with settings that are unique to each individual unit.
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Customer-defined solution test
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HP will perform additional customer-defined factory testing.
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Customer-defined firmware revision
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HP will load and verify customer-defined revisions of appropriate HP supported firmware.
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Remote access
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Customers can remotely access their server and storage solution through a virtual private network while the systems are still located in the HP factory.
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Partitioning
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HP will configure virtual partitions within the customer’s server operating environment.
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Custom services
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HP will perform additional factory customization as needed.
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| Hardware integration |
Component integration
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HP will integrate & test additional component hardware.
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Unit customization
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HP will customize the hardware configuration with settings that are common to a group of units.
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Rack integration
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HP will integrate server and storage products into a rack and can support customer-specified arrangement.
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Customer defined cable labeling & mgmt within the rack
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HP will route, manage, and label cables based upon customer server and storage specifications.
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Revision control
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HP will lock customer-specified component vendor revisions in the system bill of materials (BOM) to prevent substitutions during manufacturing.
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| Software application load |
HP/3rd party application load
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HP will load HP software applications or HP supported 3rd party software applications per customer instructions.
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| Special packaging |
Drop in system packaging
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HP will insert customer-specified items into system packaging.
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Box consolidation
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HP will place individual components into a single over-pack box to minimize the total box count for shipments.
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Custom packaging
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HP will provide customer-specified packaging and logistical services.
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| Asset tagging & labeling |
Electronic asset tag creation
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HP will electronically record a specified asset tag number into the system BIOS and provide reporting upon request.
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Customer-furnished physical asset tagging and labeling
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HP will affix a customer-supplied physical asset tag and/or label to a system, component, or box and provide reporting upon request.
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HP standard physical asset tagging and labeling
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HP will create a standard physical asset tag and/or label (user defined fields on a standard label), affix it to a system, and provide reporting upon request.
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Customer-defined physical asset tagging and labeling
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HP will create a custom physical asset tag and/or label, affix it to a PC, and provide reporting upon request.
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Security Solutions
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HP will supply and affix a standard or custom Oxygen StopTrackTM security tag to your personal computing system products (notebooks, desktops, workstations and tablet PCs), document the registered assets in a database, and facilitate the return of recovered equipment.
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Solution services |
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| Service |
Definition |
Project management
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HP will provide a single point of contact to manage the building of your solution.
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Engineering
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HP will provide expert advice for customers who want help in designing and optimizing the configuration of their solution.
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Onsite setup & turn on
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HP will provide onsite installation.
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Printable version
