Operator

HP carrier-grade solutions for operators and service providers give them the capability to control the total user experience from initial activation to end-of-life.  The solution leverages an industry standards-based protocol to gather a comprehensive profile of subscribers, merging both real-time subscriber and device information, providing visibility and control to deliver a unique mobile experience.

The HP solution for operators supports a variety of use cases such as:

Campaign Management
An operator’s data network parameters have changed impacting data services.  The operator uses the HP solution to create a mobile campaign with the affected subscribers and proactively distributes the update over the air.    

Firmware Update
A new software image is released from an OEM correcting software issues.  The operator uses the HP solution to distribute the firmware update.

Automatic Device Detection
Upon initial device activation, the HP solution automatically provisions required device settings and software ensuring the device and more importantly data services are operational. 

Monitoring & Diagnostics
A subscriber calls customer support because of a problem with a new data service.  The customer care representative uses the HP solution to diagnose the device over the air and resolve the issue.