In order to maintain a competitive edge, enterprises like yours must ensure that the goals and strategies of your IT and business organizations are closely aligned. To succeed in this new world, your IT organization must look at service management in a way that goes beyond technology to take into account everything IT does to most effectively support your company’s overall business goals.
The HP Service Management Framework enables your IT organization to consistently deliver services in a way that balances performance, quality and cost. This framework organizes people, processes and technology within the service management system based on HP methodologies, industry best practices and international standards, including ITIL V3, CMMI, COBIT V4, ISO/IEC 20000 and ISO 27001.
This new framework incorporates the original HP ITSM Reference Model concepts, along with underlying detailed process guides and work orders. It also includes repositories that contain best practices on resources and capabilities based on industry standards, detailed HP intellectual property, and project artifacts collected from more than 15 years’ experience in service management.
Through the use of this framework, your IT organization can:
- Manage your end-to-end IT services better
- Achieve consistent, predictable and agreed upon IT services
- Transform itself into a strategic partner to the business
- Position itself as a service provider with appropriate inputs and outputs
- Manage all of the assets required
HP continually evolves the framework, adding new concepts in advance of upgrades to the Service Management standards.
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