Amdocs designed their Customer Management portfolio to help communications service providers define, develop and deliver “intentional customer experience” to customers. And at the same time, it helps to bring down the “cost-to-serve” and to get more value out of every customer interaction.
Amdocs Customer Management on HP infrastructures offers a range of solutions that manage the complete customer lifecycle and help service providers identify, service, keep and grow profitable relationships with customers. The solutions include Actionable Customer Intelligence, Intent-Driven Contact Center, Multi-Channel Self Service, and Process-Driven Ordering.
- Customers who upgrade to Amdocs CRM 6 enjoy reduced average cost per call from $2.85 to $2.40 in first 12 months and nearly 20% improvement in customer satisfaction rating (82% vs the B2B average of 64%)
- HP-UX is the Amdocs Customer Management primary development platform
- The Amdocs 7 CRM suite was named Product of the Year by Call Center Magazine; Amdocs won the 2007 Service Leader Award for Agent-Facing Universal Desktop by CRM Magazine; and Amdocs CRM was selected by ISM, Inc. as a 2007 Top 15 CRM Enterprise Software Award recipient.