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Announcing Service Management solutions for rapidly responding to IT business needs

Demonstrate value, deliver better business outcomes
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Content starts here

Announcement materials

»  Press release
»  Press kit

Success stories

»  Ping an Insurance Company of China
»  Alcatel/Lucent

Other resources

»  HP Service Management Framework
»  HP Best Practices for ServiceCenter
»  HP Service Management solutions
»  Business Technology Optimization
»  Business and IT Services

HP Service Management solutions leverage ITIL Service Management Practices (ITIL v3) for better alignment of business and IT.


HP and ITIL

»  HP Service Management with ITIL v3
»  ITIL v3 Special report
»  HP Executives and Lucent interview on ITIL
»  IT Service Management and ITIL 3.0—HP leads the way
»  Business focused ITSM

Learn more

»  Ovum Summit Service Management report
»  New HP Service Management Framework white paper
»  ITIL v3: Get ready for the next level of Service Management white paper
»  Special Report: Get ready for ITIL V3

Feature articles

»  Accelerating time to business outcomes
»  Spring cleaning: ITIL gets an update
»  Dashboard: Governance gauge: there's no 'I' in ITIL
»  ITIL: Five critical question to ask
»  Dashboard: Lucent converts to ITIL
»  ITSM project drives long range vision
»  eWeek - Look to ITIL this summer
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