As a result of accelerating growth over a short period of time, service providers in all segments (wireline, wireless, and xSP) are continuously confronted with emerging applications impacting their IT environment. IT infrastructure operational costs have increased exponentially resulting in poor utilization of resources, the inability to support increasingly stringent service level agreements (SLAs), and a decreased level in understanding efficiency of utilization.Concurrently, service provider are confronted with increased market pressures resulting in the need to offer increasingly complex services which are often deployed on already stressed infrastructure with brittle service management.
The Integrated Service Management (ISM) for IT Services Infrastructure addresses the manageability of these complex services and their operations. By elevating the focus to that of the service itself, HP is able to represent the complex service as a model built upon either new or existing services and virtualized resource components. This provides a reusable and expandable view of the service as the primary component of management. The foundation of this is the Service-Oriented Architecture Model-based automation, which offers key elements in HP's Adaptive Enterprise for the service provider.
Why HP?
- Fast deployment
- Cost-effectiveness (easier deployment and lower cost of ownership)
- Increase flexibility
- ISM is based on standard (TMF/NGOSS) technology and provides a plug-and-play components-based framework for rapid integration with legacy systems; the component-based framework consists of OSS/BSS functions from service delivery and service assurance to service usage and billing
- Reduce operating costs with a single, common platform to proactively manage the services
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