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Connecting customer facing business processes through agile, adaptive infrastructure

Customer Relationship Management is about maximizing value with your customer.  In this competitive global economy, a key business strategy is focused on infrastructure and delivery of business processes to manage and deliver customer value across multiple channels.  HP, with world-class alliance partners, delivers solutions, which maximize greater profitability and improve competitive advantage

Why HP?

  • Integrate marketing, selling and service
  • Align organizational structure with customers
  • Develop processes which enable delineation of and increase in customer value
  • Refine business actions
  • Immediate delivery of flexible, fully integrated infrastructure solutions
  • Ecosystem of leading CRM industry partners
  • Industry experience, large install base, and referenced customers 

» 

Contact center management

»  Cisco HP Contact Center

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Analytics

»  Cognos PowerPlay
»  HP Oneview
»  MySAP BI
»  PeopleSoft Enterprise Warehouse

» 

Operational CRM

»  Microsoft Business Solutions - CRM
»  Oracle: customer relationship management
»  PeopleSoft Customer Relationship Management

Get started

»  Contact HP
»  HP Services

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Additional resources

»  Deloitte
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