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Service Management Solutions

Manage IT and business services to drive business growth and innovation
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How the data center double bind changes everything
ITILv3 - The next chapter in service management
Roadmap to efficient service management
Content starts here

Boral realizes 156% return with service management solution

»  Read case study


Service Management

To maintain a competitive edge, your IT organization must continually improve the services it delivers to the business. HP Service Management solutions automate the dynamic link between your business and IT by giving you the insight required to measure, assess and control your business. These solutions help you reduce cost, increase staff efficiencies, improve service delivery and address compliance requirements.


»  Demand and Portfolio Management

Improve your decision making by obtaining critical project data in real time

»  Business Service Management

Link underlying infrastructure and applications to drive better business outcomes

»  IT Service Management
Gain control over all aspects of your assets throughout their lifecycle

»  Consolidated Service Desk_
Automate your incident, request, problem and service level management processes

»  Change and Configuration Management

Implement and improve the processes you use to manage changes to your IT environment

»  Infrastructure Management
Reduce your IT costs by automating your operations and element management

Why HP for Service Management


  • More than 30 years of application experience and expertise
  • Over 15 years experience delivering IT Service Management level solutions
  • More than 5,000 professionals certified in the IT Information Library (ITIL)
  • HP is a contributing author to the ITIL v3 refresh
  • 80+ education centers worldwide that are authorized ITIL examination centers

Get started
» Contact HP

News and events
» Network lifecycle management helps increase productivity
» Business Service Management

Learn more
» HP Service Management brochure
» HP Service Management Framework white paper
» HP Service Management brochure
» Ovum Summit report
» Article: Continual Service Improvement
» More about ITIL V3

Customer successes
» Adobe
» KBC
» Rabobank
» Record Bank

Spotlight

Spotlight

»  HP solution helps U.S. bank deliver business value

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