- Use HP remote support solutions where applicable. If Customer chooses not to deploy available remote support capabilities, Customer may incur additional costs due to increased support resource requirements;
- Identify, document, and report each Product problem that necessitates warranty service;
- Supply HP with all documentation and assistance necessary to demonstrate and allow HP to diagnose the problem;
- Provide direct, dedicated access as approved by HP enabling HP to access the Hardware to perform diagnostic tests;
- Maintain the environment of and operate Product according to instructions furnished by the manufacturer;
- Notify HP in writing at least 30 days before moving the Product;
- Designate an employee and an alternate who (i) will direct all requests for warranty service to the GMCSC, (ii) are able to perform diagnostic tests, and (iii) will provide HP with assistance necessary to demonstrate, diagnose, and correct malfunctions. Such employee or alternate will be available during all warranty service actions;
- Make periodic backup copies of Customer files, data, or programs stored on a hard drive or other storage device as a precaution against possible failures, alteration, or loss and maintain a procedure to reconstruct lost or altered files, data or programs that is not dependent on the Product under warranty support;
- Back up files, data, and programs, and remove any confidential, proprietary, or personal information before returning any HP Hardware for warranty support;
- Notify HP if you use HP Hardware Products in an environment that poses a potential health or safety hazard to HP employees or subcontractors. HP may require you to maintain such products under HP supervision and may postpone warranty service until you remedy such hazards; and
- At HP's request, remove equipment, parts, accessories, or attachments that are not covered under this Limited Warranty prior to performance of warranty services by HP.
Warranty Service
The GMCSC will assist in problem diagnosis as part of the standard Product warranty service during standard office hours which are typically 8:00 a.m. to 5:00 p.m., local time, Monday through Friday, excluding local HP holidays.
If HP’s problem diagnosis dictates, HP will ship replacement Hardware or parts thereof for customer self repair (“CSR”). Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery is offered at an additional charge where geography permits. If Customer requires assistance to replace a CSR part, Customer may call the GMCSC for telephone support.
In the materials shipped with the CSR part, HP specifies whether the defective part must be returned to HP and provides shipping material to do so. If such return is required, Customer must ship the defective part to HP in the provided shipping material and within the period of time defined in the materials, normally five (5) business days. HP will determine the courier/carrier to be used and pay all shipping and part return costs.
If HP determines that on-site warranty service is needed, the response time will typically be scheduled for the next business day during standard office hours but may vary with local business practices. If such on-site service is at Customer request, Customer will be charged for the travel and labor costs.
In the course of providing warranty service, remanufactured parts which are equivalent to new in performance may be used.
Subject to Customer’s use of ISEE, HP will provide available Software patches, fixes and/or workarounds during the warranty period.
Warranty service also includes access to applicable Web-based tools and services.
Warranty Upgrade
Upgrades to this Limited Warranty, including extended hours of coverage on Hardware, on-site service, and reduced response time, are available. Contact your local authorized HP support provider for details. Some offerings may not be available in all locations.
Warranty Transfers to Another Country and notification process
Under this Limited Warranty, Product may be purchased in one country and transferred to another country where HP has a support presence without voiding the warranty. Service availability and response times may vary from country/region to country/region. Contact the local HP Support organization for applicable response times. Customer must submit a Global Warranty Notification Form before transferring Product to another country. Customer may also be required to provide additional information prior to moving Product that will help HP verify that Product is designed to work in the destination country and that HP is prepared to provide applicable warranty service in the destination country.
HP is not responsible for any tariffs or duties that may result from transferring the Product. Transfer of the Product may be covered by export controls issued by the United States or other governments.
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