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HP Contact Center solutions for Cisco environments enable call agents using Cisco IP phones to receive both traditional, time-division multiplexing (TDM) and voice-over-IP (VoIP) calls. Internet Protocol Contact Center provides network-to-desktop contact management for phone and Internet communications; works in single, multisite, and service-provided contact center environments; and is deployed and supported by HP to meet customers’ specific needs.

More successful customer relationshipsIncreased organizational agility and productivityReduced operational costsImproved customer experience and satisfaction

Learn more about this solution

»  IP Contact Centers (IPCC) brief (PDF, 122KB)
»  Cisco Unified Intelligent Contact Management (ICM) -  Cisco Computer Telephony Integration (CTI) Compatibility with Customer Relationship Management (CRM) Connector
»  Optimizing Customer Relationships - HP IPCC for Cisco Enterprise Hardware Platform
»  Modernizing the Call Center
»  EDS Contact Center Outsourcing
»  HP Services UC Solutions
»  HP Server Solutions for Cisco UC

Customer success stories

»  Samsung Life Insurance Success Story (PDF, 87KB)
»  Sony Europe
»  Sony Europe (Video, 9.6MB, 6 min)
» Video transcript
»  The Carphone Warehouse
»  Worcestershire County Council (PDF, 1.6MB)
»  York Health NHS (PDF, 57KB)
»  York Health NHS (Video, 15 MB, 5 min)
» Video transcript

»  Download Windows Media Player

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