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HP Contact Center solutions for Cisco environments enable call agents using Cisco IP phones to receive both traditional, time-division multiplexing (TDM) and voice-over-IP (VoIP) calls. Internet Protocol Contact Center provides network-to-desktop contact management for phone and Internet communications; works in single, multisite, and service-provided contact center environments; and is deployed and supported by HP to meet customers’ specific needs.

More successful customer relationshipsIncreased organizational agility and productivityReduced operational costsImproved customer experience and satisfaction

Learn more about this solution

IP Contact Centers (IPCC) brief (PDF, 122KB)

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