Jump to content United States-English
HP.com Home Products and Services Support and Drivers Solutions How to Buy
» Contact HP
HP.com home

Contact Center solutions

» 

Large Enterprise Business

» Products
» Business & IT services
» Solutions
» Technologies
» Partners
» Support & Drivers
» Business Technology
» Media & Library
» Subscribe: driver updates, e-reports, and more
» Featured offers
» Events center
» Case studies
» ActiveAnswers
Content starts here

HP Contact Center solutions for Cisco environments enable call agents using Cisco IP phones to receive both traditional, time-division multiplexing (TDM) and voice-over-IP (VoIP) calls. Internet Protocol Contact Center provides network-to-desktop contact management for phone and Internet communications; works in single, multisite, and service-provided contact center environments; and is deployed and supported by HP to meet customers’ specific needs.


More successful customer relationshipsIncreased organizational agility and productivityReduced operational costsImproved customer experience and satisfaction

Learn more about this solution

»  IP Contact Centers (IPCC) brief (PDF, 122KB)
»  Cisco Unified Intelligent Contact Management (ICM) -  Cisco Computer Telephony Integration (CTI) Compatibility with Customer Relationship Management (CRM) Connector
»  Optimizing Customer Relationships - HP IPCC for Cisco Enterprise Hardware Platform
»  Modernizing the Call Center
»  EDS Contact Center Outsourcing
»  HP Services UC Solutions
»  HP Server Solutions for Cisco UC

Customer success stories


»  Samsung Life Insurance Success Story (PDF, 87KB)
»  Sony Europe
»  Sony Europe (Video, 9.6MB, 6 min)
» Video transcript
»  The Carphone Warehouse
»  Worcestershire County Council (PDF, 1.6MB)
»  York Health NHS (PDF, 57KB)
»  York Health NHS (Video, 15 MB, 5 min)
» Video transcript

»  Download Windows Media Player

Get Started

»  Contact HP

About HP & Cisco Systems

»  HP’s Cisco Expertise

News & Features

»  News
»  Customer stories
»  Awards

Solutions

»  Contact Center
»  BladeSystem Interconnect
»  Digital Hospital
»  Management for Cisco IP Multicast 
»  Mobility & Wireless
»  Report Pack for Cisco Wireless LAN 
»  Server Solutions for Cisco UC
»  Storage & Business Continuance
»  Unified Communications
»  WAN Optimization

Services

»  HP Network Lifecycle Services & Cisco Shared Support
»  HP Network Support Together with Cisco Services
»  Networking services
Printable version
Privacy statement Using this site means you accept its terms
© 2012 Hewlett-Packard Development Company, L.P.