HP & Cisco - Contact Center solutions

HP and Cisco Contact Center solutions enable call agents using Cisco IP phones to receive both traditional, time-division multiplexing (TDM) and voice-over-IP (VoIP) calls. Internet Protocol Contact Center provides network-to-desktop contact management for phone and Internet communications; works in single, multisite, and service-provided contact center environments; and is deployed and supported by HP to meet customers’ specific needs.

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IP Contact Centers (IPCC) brief (PDF, 122KB)

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HP Services CRM for Cisco Enterprise IPCC solutions

Customer success stories

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Samsung Life Insurance Success Story (PDF, 87KB)

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Sony Europe

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Sony Europe (Video, 9.6MB, 6 min)

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Video transcript

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The Carphone Warehouse

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Worcestershire County Council (PDF, 1.6MB)

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York Health NHS (PDF, 57KB)

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York Health NHS (Video, 15 MB, 5 min)

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Video transcript

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Download Windows Media Player