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Q: When I print a SAPscript form such as an order form using the HP LaserJet P2015, 3050, 3052, 3055, 3390 or 3392 printer, or using the HP Color LaserJet 2605, 2820 or 2840 printer, the text does not print correctly. The non-courier text prints on top of itself or characters print outside of the columns within tables.

The SAP device types for specific HP printers use PCL5 fonts in the printer for printing. The printers listed above only ship with a limited set of PCL5 fonts (courier and line printer). Instead of using a printer specific SAP device type, for Windows printing, use the SAPWIN device type using Frontend printing. For non-Windows printing, use the POST2 device type. 

Q: Can PCL5 fonts be installed or downloaded for printers that only have a limited set of PCL5 fonts such as the HP Color LaserJet 2605, 2820, 2840 or HP LaserJet P2015 printer?

For some printer models that have an available DIMM slot, PCL5 font DIMMs may be available through HP or 3rd party manufacturers. For more information, please contact your HP sales representative or contact HP SAP support through the Support link on http://www.hp.com/go/sap/drivers

Q: What if my HP printer model is not included in the device type tables?

Exclusion of certain printer models from the tables does not automatically mean they are incompatible for SAP printing. In many cases, they are excluded simply because a separate device type download is not required for them to work in an SAP environment. As SAP develops device types for new or existing HP printer models, it determines which currently maintained system releases those device types will be supported for. Also, with each new system release, SAP embeds the device types that have been developed since the prior release into its Basis System Software for integrated application printing functionality. Only printer model device types which are supported for certain releases but have not been included in those releases need to be offered for download. Device types that are already included in all releases for which they are supported are not listed in the tables.  HP printers in this category are:

HP256X Printer series
HP2930 printer
HP LaserJet5 with JetCAPS MICR
HP DeskJet 500
HP DeskJet 660C
HP DeskJet 850C
HP LaserJet 1100
HP LaserJet 4000
HP LaserJet 5
HP LaserJet 5Si
HP LaserJet 3 series
HP LaserJet 4 with JetCAPS MICR
HP LaserJet 2,3; driver STN2
HP LaserJet 4 series with Latin 2 character set
HP LaserJet 4 series ISO 8859/9
HP LaserJet PCL-5 Latin-2

Also, HP does not engage SAP to develop device types for its consumer desktop printers. Only workgroup and above printer classes have device types developed for them.

Q: Why are device type files required in order to enable direct-printing from an SAP R/3 server?

Because SAP runs on many platforms and operating systems, and its applications produce documents in proprietary formats, SAP has developed its own output management system to shield users from server operating system printing intricacies, enable direct printing from the applications to a variety of output devices, and ensure seamless output in all environments. This system is part of the SAP applications running on a server, and includes generic SAP-developed printer drivers that format output data streams being sent to a printer. Because these drivers are generic, they need the device type files to supply them with specific configuration information about the various printing devices the data streams may be sent to. This is true regardless of the server operating system the SAP applications are running on (e.g. Windows, UNIX, Linux, etc.). Without the proper device type files, the SAP drivers will not know the personalities of the various printing devices, and direct printing from the SAP server will not be enabled.

Q: What if a direct-printing device type does not exist for my printer (neither embedded nor offered for download)?

Various alternatives are available to remedy this situation:

  • SAP device types should produce correct basic print output on similarly designed, compatible groups of PCL-5 capable HP printers. If the device type you need is not available, please try downloading one of the other device types for printers similar to yours that are offered in the tables.
  • If you have a Windows PC, and not having direct-printing functionality from the server is acceptable to you, then your print jobs can be routed to your printer via your PC. SAP supplies a solution to print on any Windows-supported printer using standard Windows drivers, SAP's client printing application (SAPlpd), and generic Windows device types that are included with every SAP system. Rather than being sent to the server spooler for direct printing, data streams are routed to the SAP print client, and utilize the appropriate Windows driver for the given printer being used. Because the generic, SAP-developed drivers are not being used in this method, the device-specific configuration files are not needed and the generic Windows-printer device types supplied by SAP are sufficient.
  • If you are in a purchase situation, work with your sales representative to consider whether or not one of the printer models for which device types are available will meet your business needs instead.
If none of the above options meet your needs, then you must request that HP have a new device type created for the printer model you are using. Based on this request, HP will engage SAP to develop the device type as part of its regular, semi-annual development cycles.

Q: What if the device type I downloaded does not work?

SAP provides development and testing of device types for HP printers to ensure the support of SAP standard printing functionality. SAP assumes first-tier support for these device types via its SAP Service Marketplace Web site. HP can neither support nor guarantee the functional performance of these device types. Please contact SAP customer support if you have problems with any device type. 

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