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BKW FMB Energie AG
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BKW FMB Energie AG is the largest power supply company in Switzerland, generating, trading and supplying electricity to 1 million people in homes and businesses across some 400 communities.
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- Prepare for new requirements created by the Energy Market Act
- Improve customer services and cut costs
- Implement new procedure for reading meters
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Solution overview |
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- Implement new procedure for reading meters
- Equipped all its meter readers with wireless-enabled HP iPAQ 2210 Pocket PCs
- Deployed TOC@web software from Volag System, a specialist in mobile data acquisition software
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- Implement new procedure for reading meters
- Equipped all its meter readers with wireless-enabled HP iPAQ 2210 Pocket PCs
- Deployed TOC@web software from Volag System, a specialist in mobile data acquisition software
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Results |
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- Enabled meter readers to easily input and verify readings, then send the data direct from the customer premises to the company’s settlement program
- Eliminated need for staff to visit their offices, saving time and enabling them to be used more profitably
- Instituted new process that made it more efficient and adaptive to change and has resulted in faster settlement of energy bills
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