 |
» |
|
|
|
|
|
|
|
|
Arizona Public Services
|
|
|
|
|
Arizona Public Service (APS) is the largest affiliate of Pinnacle West Capital Corporation, which ranks first among U.S. energy companies in dividend growth. The APS Information Services (IS) organization supports Pinnacle West's businesses, managing the holding company's entire, multivendor infrastructure across generation, transmission and distribution.
|
|
- Transition from utility to customer-centric service provider
- Better adapt to dynamic markets and regulatory requirements
- Replace inflexible, unstable IS infrastructure that had substantial downtime and costs associated with it
- Address demands for higher flexibility, efficiency and quality in IS support
|
Solution overview |
|
- HP partner Pepperweed Consulting worked with APS to implement an HP OpenView environment based on ITIL best practices
- Consolidated 15 disparate IS groups, toolsets and processes
- Implemented suite of HP OpenView management software products
- Deployed AlarmPoint event notification and escalation software from Invoq Systems, Inc.
|
Results |
|
- Reduced downtime by 50 percent and sped up mean time to repair by 75 percent
- Improved IT staff productivity
- Reduced number of service calls
- Enabled company to more easily adapt to regulatory changes
|
|
|
|
|
Printable version
