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Hewlett-Packard
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HP is a technology solutions provider to consumers, business and institutions globally. The company’s offerings span IT infrastructure, global services, business and home computing, and imaging and printing. For the four fiscal quarters ended Oct. 31, 2005, HP revenue totaled $86.7 billion.
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| Reduce total warranty costs through a combination of savings and cost avoidanceReduce service events through improved reliability and enhanced diagnostic monitoring capabilityEnable service organizations to achieve post-delivery satisfaction goals by the business segment |
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Solution overview |
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| Partnerships with PolyVista, Microsoft, iTAC, 4CSServices such as delivery management, product and project management, solution development and support migration servicesHardware, software, network & infrastructure, development, quality and productivity tools |
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Results |
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| Improved product qualityImprove use-ability and supportImproved service delivery efficiencyImproved warranty informationCreation of efficient, predictable, measureable and repeatable processesCreation of continuous improvement loopCreation of knowledge base for knowledge transfer to clients |
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Printable version
