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Universal College of Learning
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Universal College of Learning (UCOL) is a large, governmental funded Institute of Technology, located in the lower half of the North Island of New Zealand. UCOL is the major vocational and applied educational provider, operating four campuses that cover a large geographical region. As a growing organization, it became evident that UCOL’s existing IT model was not able to scale effectively.
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- Improve service levels to users through better defined agreements
- Reduce costs while maintaining current staff
- Lower the number of unplanned outages and server downtime
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Solutions overview |
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- Created standard-based architecture using industry-standard technology
- Implemented Desktop Solutions that provide lifecycle management for the end-user environment
- Used Service Desk Solutions to create a central point of contact for all IT-related issues
- Deployed server management processes to improve system reliability, availability and change management activities
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Results |
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- Lowered cost of operating model with a 133 percent return on investment in five years
- Increased enrollment growth due to improved responsiveness to student needs
- Improved productivity and obtained faster incident resolution
- Reduced risk of manual errors through automation
- Achieved 17 percent improvement in system availability
- Able to grow infrastructure without adding staff
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Printable version
